Where are you in proximity to the beach? (variations: "Are you "on" the beach" and "is there an ocean view?") The beach approximately 150 yards (or meters) from our driveway, a one-minute stroll for most folks. The ocean is not visible from the Garden Suites, and just barely visible from the ZEN Treehouse.
How do we get to - and onto - the property? Print a "hard copy" of the entire email confirmation and review it; this is the final step to making your own reservation. Note to "smartphone-reliant travelers": having a printed copy of the "Arrival Instructions" and "Driving Directions" will make arriving much easier. Trust us on this one.
Check-in: From 3:00 p.m.-7:00 p.m. (If you must arrive later than 7:00pm, kindly contact us prior to booking for instructions.)
Check-out: By 11:00 a.m. Kindly let us know by the day before: your expected departure time. Thank you.
Can we check-in early or check-out late? Possibly, if our schedule permits. Make your request (with flight times) at the same time you make your reservation. (For "red-eye" departures, we recommend booking another night.) Unauthorized late check-out's will be charged an additional night.
Is the property kid-friendly? We love kids! However, our property is tailored for baby boomers seeking a quiet retreat. Minimum guest age: 28. Caveat: those booking the ZEN Treehouse or both Garden Suites may add one additional guest (age: 15 or older). (A $75/night fee will apply).
Is there a "Rental Agreement"? Yes. Please preview it here. Acceptance when booking online is required to make a reservation.
May we invite friends over? We are a quiet retreat destination where our guests have sole and exclusive use of the property; so, bringing in visitors, gathering, or entertaining is not permitted.
What if we want a lot of privacy? Choose the ZEN Treehouse, as it shares no walls and occupies the entire second level. Important note: the Garden Suites share one wall which is not sound proof, hence, less private (refer Property Map).
Is the neighborhood quiet? Yes. Bear in mind, however, that it is residential. Our good neighbors live and work here too, so expect normal sounds such as children playing or a lawn mower. (That being said, we hear mostly the lovely sounds of doves cooing and gentle surf.)
Are there restaurants and shops nearby? Yes, we are walking distance to several good eateries, a convenience store, and a McDonald's; many more dining and shopping options are located in nearby Kailua and Hawaii Kai.
Is the beach "safe"? Waimanalo Beach is considered by many to be a "safe" swimming beach. That being said, always exercise caution by knowing and respecting your own personal limits.
Do you welcome long-term rentals? Yes! Monthly rates are available. Inquire at least 6 months prior.
Is smoking permitted on the property? Generally, we ask smokers to exit our property to smoke. However, do ask when you arrive on the off-chance we can designate a temporary smoking area for you.
Do you offer air conditioning? Sorry, we do not. We've built our rentals using earth-friendlier options: air-drawing solar roof vents, full-ridge venting and open gables, ceiling and floor fans, shade trees and cross ventilation. If you're heat sensitive, we recommend the ZEN Treehouse, if very heat sensitive, do find a rental with a/c. (Tips: the ZEN Treehouse is the coolest suite; coolest months: Oct-June.)
Are there exceptions to the 4-night minimum stay requirement? Yes! "Abuts": 3-night stays that "butt up to" an existing reservation are often accepted (please inquire with dates). Our reservation system will automatically accept a 3-night "gap" booking; sometimes even 2-night gaps. Stand alone short stays may be possible, but rates may be higher. Please inquire with your dates.
May we cook? Yes! All our suites are spotless well-equipped kitchenettes with granite countertops, microwave, mini-fridge, toaster, coffee maker, bean grinder, hot induction cooktop, cookware, tableware & cutlery, and everyone has access to an outdoor grille.
What are the "taxes and fees"? State sales and hotel taxes (13.96%) and the cleaning fee is not included in the room rate; our Hawaii Tax ID#: W01499664-01. (Note: when we receive a reservation for the ZEN Treehouse, it is necessary for us to manually increase the cleaning fee due to the double size of the suite. We apologize this cannot be automated.)
Is there anything I should know about booking the holidays? Yes - book EARLY! Starting Dec 20 through Jan 3 we are taking one week reservations only; arrival/departure day: Saturday. Holiday rates apply during this time.
How and when do we pay? A 50% deposit is required at to book; the balance is charged at 8 weeks prior to arrival. Reservations made with arrival inside of 8 weeks pay in full at booking.
What is your cancellation policy? With 8+ weeks notice: 100% refund minus a $100 cancellation fee; with less notice, we fully refund re-booked nights minus the cancellation fee. We recommend travel insurance.
Are there pets at Hale 'Nalo? Yes. We have a sweet dog who loves sharing tummy rubs with our guests.
If I still have questions, how can we reach you? You'll get the fastest reply by email. Use the "Contact Us" page. For urgent booking requests, call us at: 1+ (808)-744-8405.
Time in Hawaii:
Hawaii is blessed with a drinking water supply that is among the best in the world (Water Quality Report), so please, bring and use a refillable water bottle to use on your visit to Hawaii. By doing so, you'll help ease the burden on our limited landfills. Thank you.